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  • Senior Leadership Team

    Learn more about our Independent Adjudicator and our Chief Executive

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  • The OIA in the ombuds sector

    As an ombuds scheme, we are part of a wider community of ombuds organisations both in the UK and internationally. We work with others in this sector to learn from and contribute to the development of good practice in independent complaints resolution.

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  • [CONSULTATION] [ARCHIVED] Delivering learning opportunities with others | December 2016

    The Good Practice Framework: handling complaints and academic appeals Delivering learning opportunities with others DRAFT FOR CONSULTATION The Good Practice Framework: handling student complaints and academic appeals was published in December 2014 and rev

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  • [ARCHIVED] Good Practice Framework - Delivering learning opportunities with others | March 2017

    The good practice framework: Handling complaints Delivering learning and academic appeals opportunities with others March 2017 Contents Preface 3 List of Case Studies 4 Introduction 5 Higher education providers in England and Wales 6 Arrangements involvi

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  • Operating Report | 2018

    Operating Report 2018 This report is set out in accordance with our Aims in our Strategic Plan. To provide an effective, trusted and responsive service for the efficient, timely and proportionate review of student complaints Timescales We received 1,967 c

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  • Operating Plan | 2019

    Operating Plan 2019ovide an effective, trusted and responsive service for the efficient, timely and r Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using

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  • Operating Plan | 2020

    Operating Plan for 2020 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strategy

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  • Operating Report | 2019

    Operating Report 2019 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strategy id

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  • Operating Plan | 2021

    Operating Plan for 2021 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strategy

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  • Operating Report | 2020

    Operating Report for 2020 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strateg

    Resource/Document